Question: How do I change my blog title/name?
Answer: Notice a link on the right top area of the blog page called "Edit Title".  Click this link and make the changes.  This will change the blog title that you currently see in bold.  To save the changes click the Update button.   At any time you decide you want your member name as your blog title just select the Reset button.  You can change the title of your blog at any time as many times as you like just select the Update button to save the changes.

Question: How do I post a blog?
Answer: Click on My Blog on the sidebar under Member Features.  Select the New Post link, Enter a Title and whatever you are wanting to blog in the Body section.  Click Post to save the changes and make it public.  Members can post comments to your blog and you will receive an email when someone posts to it. A blog is a Web Log.  Mostly used to post journal or diary events.  Basically whatever you want to talk about.  They tend to be more personal than forums.  Just stay within our site Terms of Service.    Take a look at other blogs to get an idea.

Question: What is a blog?
Answer: A blog is a Web Log.  Mostly used to post journal or diary events.  Basically whatever you want to talk about.  They tend to be more personal than forums.  Just stay within our site Terms of Service.    Take a look at other blogs to get an idea. A frequent, chronological publication of personal thoughts and Web links. A blog is often a mixture of what is happening in a person's life and what is happening on the Web, a kind of hybrid diary/guide site, although there are as many unique types of blogs as there are people.Blogs are alternatively called web logs or weblogs. However, "blog" seems less likely to cause confusion, as "web log" can also mean a server's log files.

Question: Does SongRamp Music work with the iPod?
Answer: If you have choosen iPod to be your primary player, then it should work fine.  It will list the SongRamp music in the iPod Music Library.  From there you can setup your playlist.

Question: How Do I Buy a Block of Credits so I can buy downloads?
Answer: Credits/Gift Certificates are easy to purchase! Credits (uses the gift certificate system) Need a block of credits so you can purchase downloads at your convenience? Simply add the amount of Credits/Gift Certificate to your Shopping Cart and Check out. You will receive an E-Mail or you can go to your account page under Gift Certificate and get the appropriate information for checking out. On check out you would copy the code and paste it in the Gift Certificate area. Gift Certificate for other SongRamp Members Simply add the Gift Certificate of your choice to your Shopping Cart as a Gift for any SongRamp member and Check out. The Gift Certificate recipient will receive an E-Mail informing them that they have received a Gift from someone at SongRamp. Credits/Gift Certificates are easy to use! All Gift Certificates have a unique code. Gift Certificate codes can be viewed by selecting the Gift Certificates link from your Account page. When your ready to check ou... [more]

Question: How do I buy a gift certificate for someone?
Answer: SongRamp Gift Certificates are easy to purchase and easy to use! Gift Certificates are available in the following amounts:  $10.00, $15.00, $20.00, and $25.00 and can be located here.  To purchase a Gift Certificate for another SongRamp member simply go to the store under credits/gift certificates.  Choose the amount you want to purchase.  Add it to your cart and include the songramp member's name to the gift area.  Then proceed to checkout.  The Gift Certificate code will appear on the Gift Recipients Gift Certificate section of their Account page.

Question: How do I buy a gift for someone?
Answer: Buying a gift for another SongRamp member is quick and easy to do.  Select the item/s that you want to purchase as a Gift.  Locate the "Gift for:" field within the main product page.  Enter the gift recipient's SongRamp username in the field. The username must be exact.  Select the "Add to Cart" button.  If the username is located in our database the item will be added to your cart and display "Gift: (username)" under the items name. When you Checkout the Gift Recipient will receive an automated E-Mail notifying them that a Gift has been purchased for them.  If it is a download, the Gift Recipient will be able to download the Gift from their Gifts link of their Account page.

Question: How do I Download my Purchases?
Answer: Once you have successfully purchased your music, you should receive an email.  You can select the link in the email to go to your purchases. OR   You can select your Account link within the Store which will list your purchases.  For those that are downloads, you will see the download link in both the Items and Order List on your account page.   You right click and this will prompt you to save your music. 

Question: How Do I find Products that I want to Buy?
Answer: Click on the Shop link located in the sidebar and at the top of the page.  You can select categories such as CDs, Downloads, or Memberships.  You can search products using the search feature or select the vendor list.  There are a variety of links that you can select to further refine your search.  You can select any links such as genre, What's New, What's Hot, By Ranking, (Exclusive, What's on Sale, and Clearance links are not activated at this time).

Question: How do i go about purchasing songs?
Answer: Check this link below for a detailed walk through of how to buy songs: http://www.songramp.com/news.php?viewStory=624    

Question: I Received a Gift Certificate.  How do I Use it?
Answer: You should have received an email letting you know that you have received a Gift Certificate.  You can click on the link and it will take you to gift certificate page.  OR   You can go to your Account Page under the Gift Certs link and see your gift certificate code. To use a Gift Certificate copy and paste the Gift Certificate code in the Gift Certificate field of the checkout page and hit the Apply button.   If your purchase amount exceeds the Gift Certificate amount you can pay the remaining balance with any of our supported payment methods. (Credit Card, Paypal, Check or Money Order)   If your purchase amount is less than the Gift Certificate amount the remaining balance will be calculated and will be available for future purchases.  Gift certificates are good for one year.

Question: I Received a Gift.  How do I get it?
Answer: First you should have received an email letting you know that a gift was purchased for you.  The link within that email will take you to your gift. OR   You can go to your Account Page under the Gift link and see your gift.  If it is a download, then you can download from there.  If it is a shippable product, then it will mailed to you.

Question: I use MSN 8 and am having a real hard time downloading.
Answer: MSN 8 has a built in Download Accelerator. You can bypass this by using a standard browser rather than the browser supplied with MSN 8.

Question: Receiving a "Credit Card Decline" Message.  Why is my card declined?
Answer: A credit card decline comes from your bank. Your bank does not provide us with specific information about the decline. You will need to contact your bank for the details. Usually, the expiration date, name, address or zip didn't match what is on file with your bank. Sometimes the card company places a hold on cards when concerned that recent purchases may be fraudulent (or out of norm for someone's spending habits), a payment is late, or the credit limit is reached.

Question: Receiving an "Invalid Account Number" Message.
Answer: This usually indicates a typo in your credit card number or security number. For Visa, MasterCard & Discover make sure you have entered all 16 digits without spaces or dashes. The security number is a three digit number located on the signature strip.

Question: Receiving an "Order Can Not be Processed" Message
Answer: This message appears when multiple credit card errors have occurred on your account. Please contact the Store Staff  (store@songramp.com or call us toll free at 1-866-220-2949) and confirm your username, Real Name and address. Once the info is confirmed, you will be able to make purchases.

Question: Receiving an Order Processing Failure Message
Answer: "Order Processing Failure!AVS Failed: avsaddr=X, avszip=X. We were unable to verify your card address or Zip/Postal Code. Please contact Bondware Inc. at payments@SongRamp.com or call us toll free at 1-866-220-2949." This error can mean several things.1) The AVS (Address Verification System) is temporarily off-line. If you wait about 15 minutes and try placing your order again it will usually go through. 2) Your credit card company does not submit the AVS information to our credit card processor. This is rare and usually only happens with very small, independent banks or credit unions. Credit Cards have a two step process. An authorization puts a "hold" on the funds and a settlement actually places the charge on your card. Your credit card was authorized, but not settled because the address and zip were not verified.This means your card company shows an authorization from Bondware, Inc. as a "pending" charge; however, you will not actually be char... [more]

Question: There is a Song that I want to buy in the Open Mic area but I can't locate a way to buy?
Answer: The Open Mic section is a place where all music is centrally located - music that can be purchased, streamed, or free download.  The artist decides which ones will be available to buy.   If there is a song that you really like and it is not available to buy, you can email or site mail the artist and let them know that you would be interested.  Click on the artist name and down at the bottom of their artist page, there are links to email or site mail them. 

Question: What Browsers are Supported?
Answer: PC:Microsoft Internet Explorer 5.5x or greaterMozilla 1.6 or greaterNetscape Navigator 6.x or greaterNetscape Communicator 4.7x or greaterMAC:Netscape Navigator 6.x or greaterNetscape Communicator 4.7x or greaterSafari 1.x+Camino 0.7+

Question: What payment types do you take?
Answer: -Credit Cards (Visa, Mastercard, Discovery, and American Express), -Paypal including Paypal e-Check -Check, Money Order -In-Store Credit

Question: When I select the Download button, the download never starts?
Answer: Make sure that any Download Managers/Accelerators are disable before attempting to start your download. Our Secure Download system doesn't allow the use of these tools.   Firewalls or Internet Security applications set to aggressively can also interfere. Try disabling these applications before downloading.

Question: How do I add an Event?
Answer: You can add an event, tour date, concert, etc...to the community calendar.   Located at the top under the banner. Click on the Calendar link Click on the day you are interested in adding the event Click on the Submit Event link at the top of that page Provide the Name of the Event, Time, and Description, additional information is a graphic and URL. Submit event to save the changes This will be reviewed and then posted on the community calendar. Have any questions, please email admin@songramp.com.

Question: Can I post sound files in Writer's Room Forum?
Answer: No.     You can post a link to a sound file in your Private Listening Room if you don't mind sharing your password with all SongRamp members.   You can change your password anytime if you decide you want to make it private to only a few.  Just look under Private Listening Room on how to change your password. 

Question: How do I get my picture in the forums?
Answer: This is called your avatar and is located on My Profile page. 

Question: How do I post to a forum?
Answer: Post to a threadClick on forums link located at the top under the banner area.  Click on the title of the forum and then click on the thread of interest.  Scroll down to the end of the forum and you will see a Reply box.  Type in your comments and click the Post Reply button.   Start a new threadClick on forums link located at the top under the banner area.  Click on the title of the forum.  Next click the link New Thread located under the announcement section.  Enter the Subject or Title of your new thread, enter your comment in the body area.  You can click on the smilies and copy and paste or type in the text information within your post to add smilies to your message.  Then click the Create a Thread button.  You can add attachments such as images and documents under the attachments area. SongRamp is set to automatically Notify you by email when someone replies.  If you do not want to be emailed just deselect the... [more]

Question: I see delete and edit links on my forum posts - What is this?
Answer: You will only see the delete and edit links on your own posts.  No other member will see these links on your posts....only you.  All members will see these links only on their own posts.  You can only delete a forum post if no one else has posted to it or after it.   Once someone posts to your thread or after your thread, you can no longer delete it.  This ensures the integrity the conversation.You have 15 minutes to edit your post.  This ensures the integrity the conversation.

Question: What is a Forum?
Answer: A forum is a discussion group around a particular topic.  It is different than a blog in that it is not centered around the person and what is going on in there life but around a topic of interest. 

Question: Can I mail a CD to SongRamp and have you convert it?
Answer: We don't offer this service at this time.  You might ask members in the forums for information as well, or check out the FAQ/Help on the open mic section for more info.    

Question: I purchased 7 songs  and can only get 2 to download properly.. now it gives me a message that I have exceeded the limit for  downloads.. please help... order #1982.. I open them with ITunes the songs that work:  Breathe You All In  Samantha Every Heart's Desire  
Answer: You will not be able to open them directly with iTunes at first.  This is due to the download protection mechanisms we have in place to protect the artists.  You will need to save them to a folder on your hard drive.  On a PC this is done by using the right mouse button on the download link & selecting "Save to disk...".  Create a folder on your desktop & save the songs into that.  Once this is done, you can play locally via iTunes, and things will work fine. I'm resetting your download counts so you can try again with instructions above. Tim

Question: How are my songs protected?
Answer: Songramp has it's own TOS- Terms of Service that members agree to when they join. If anyone violates it there are steps taken to make it right. Another form of protection is you also have the right to allow your songs to be downloaded or not. The choice is yours. Hope this helps.

Question: How do I know if I am logged in or a member on the site?
Answer: The easiest way is to look under the SongRamp logo at the top.  There is a welcome with your username beside it.   If you are not logged in it will say Welcome Visitor. 

Question: How do I put my photo on my songs? For instance, when someone clicks to listen to one of my song, my photo will also appear? Thank You Mary Alice Vanderwaters
Answer: That blank photo you have is actually your "avatar". Login and go to MY RAMP, and the to MY PROFILE. Scroll down to the avatar field, and you can upload a picture, that will be present in the area you are speaking of.

Question:  I've seen forums where people link to their songs on this site, but i can't figure out how to do the link...
Answer: On the menu bar, you'll see a button that has the earth on it with a paperclip.  Click that button and copy and paste your link in the URL box there, then click "Ok."  I hope this helps; let us know if you need anything further.  Musically, Jules

Question: When i go to the chatroom, it doesn't work, and i see a small picture with an X in it.
Answer: Make sure you have Java enabled in your browser. If you do, and it still doesn't work, download this free java application that will enable the java applet program to load and operate the java chat on songramp. http://java.com/en/download/manual.jsp

Question: How do I Log In?
Answer: Give us the email address you joined with and we'll send you an email. When you receive it, follow the link inside it to reset your password.   (Click Here) Or you can go to the top of SongRamp under the banner to the right there is a link called Sign-on.  Follow the same steps.

Question: BLAKE,   I need some direction on what to do.  I had paid for a pro membership for me. with my credit card (less than a week ago)  I will be charged $ 5 a month.  Well, I was just informed by my Collaborator (invisibleman) Gary Priest that his membership is due on April 6th.  It has been one year this week, that we both met on the ramp, and we continue to write together.  right now, he can not afford at this time to renew his membership. So I was hoping for this.  Instead, of my membership being PRO for 60$ (or whatever it comes up to)  I was wondering if you could change me to BASIC member for the year.  And renew Gary Priests membership as a BASIC member too for the year?.  I can continue paying the total amount of Basic plus Basic memberships, which what ever is the difference through my same credit card.  Can you help this occur for me? I want to surprize Gary.         Thanks, ... [more]
Answer: Hi Pamela.  I take care of all things financial at SongRamp.  Here's what I can do.  I can refund the amount you have already been charged, which, without looking, should be $11 ($5 to process the sign-up of month-to-month membership, and $6 for your first month).  Then, you can go back on and sign each of you up for a basic membership at $30 each.  Unfortunately, we can not do basic memberships in a month-to-month format.  Let me know if you would like to do it this way, and we will get you all set up.  You can reach me at jennifer@nashvillesongwriters.com or 615-256-3354. Jennifer Purdon

Question: Steve, Thanks for writing. I tried to delete the post. Still doesn't work. I tried editing, but posting anew doesn't work either. I tried using IE instead of Firefox, no luck. Perhaps, security settings? Hmmm.... Thanks so much, Ken
Answer: Hi Ken.  I logged into your account and everything looks okay.  Try this:  *  Log into SongRamp *  Click on the My Ramp link at the top of the page *  Click on "My Songs" *  Click the 'edit' link on your song *  Make your changes and check the "Agree to Terms" box *  Click "Save" button That ought to do it.  The link you'll find on your homepage is currently broken; we're working on fixing it, as it's a site wide problem, but for now, you should be able to edit your songs from the My Ramp area. Let us know if you need anything further. : ) Jules

Question: the  system keeps saying that my address is correct. i've been trying for 30 minutes to make it work wothout success. can somebody please call me and take the order over the phone? 1-866-465-3616, kevin Crawford demolistencrew
Answer: The error you're getting is largely due to your card being Canadian, with a Canadian address.  Canadian credit card companies don't have an effective way to indicate the address is Canadian, so when the credit card is verifying the address, it looks at it as a U.S. address, which will cause an address failure each time.  Please contact me at admin@songramp.com ASAP and I can walk you through an alternative method. Mendy H. Songramp Admin.

Question: What are the Site Terms?
Answer: Terms of Service - These are the terms that you agreed to when you joined SongRamp. Copyright Policy  -  If you are uploading songs, photos or images, please know the copyright laws. Privacy Policy -  Anything that you post on SongRamp -  forums, blogs, opinions, reviews, site emails, chat should be viewed as public information.  SongRamp does not sell emails to third party vendors.  All these links are located at the bottom of every page and on the sidebar.    If you have any questions, please email admin@songramp.com

Question: What does HiFi and LoFi stand for?
Answer: Hi fi stands for High Fidelity. A full explanation can be found here: http://en.wikipedia.org/wiki/Hi-fi  

Question: What is SongRamp?
Answer: SongRamp is a music community focused on the creative aspects of music and songwriting. The name implies a place where songs and songwriters can advance (ramp) based upon their merit. MISSION STATEMENT The mission of SongRamp is to create a thriving, productive environment that encourages an atmosphere of community, respect, collaboration, and growth for musicians and songwriters of all backgrounds and levels. COMMUNITY SongRamp has been an online music community since April 2001. The SongRamp community is made up of members who have a passion for music as well as helping others learn, share and grow. The participation and interaction among members has slowly built a family and a place known as "home". The SongRamp membership is an  interactive community with music, forums, chat, blogs, and artist homepages. SongRamp is a vibrant online community. Our members are involved and participate in all areas of the community. This is represented in ... [more]

Question: Why do I have to scroll from side to side on the site?
Answer: This site is configured for computer resolution at 1024x768 which is considered standard.  If your Monitor is set to something larger than this like 800x600 - it would cause you to have to scroll from side to side.   You can change your monitor settings by Right Clicking on the desktop and Selecting Properties,  Selecting Settings and changing to the Monitor Resolution to 1024x768.  Click the Apply button to make the changes.  If you still have to scroll from side to side, you may have something open in your browser such as your favorites or search that cause your browser size to be smaller.  Simply close those windows.     Might want to check your browser settings....Those using internet explorer can go to tools/internet options/accessability and check ignore web site font settings.  

Question: I keep seeing the old photo.
Answer: Make sure you have uploaded the correct size photo.  Click here If you have entered the correct size image, You may need to hold the Shift key & click the Refresh button in your web browser; that should display the new photo. You can also try clearing your cache from your browser.

Question: How do i add friends to my friend list?
Answer: 1. To add a friend, navigate to the homepage of the Songramp member you'd like to add. 2. Click the "friends" link in the upper left corner of their page. 3. Click the "Add a Friend" link. 4. A page will appear and tell you that you've chosen to add the Songramp member to your friends list. 5. Click the Send Friend Request button. 6. A request will be sent to the Songramp member, and upon approving you as a friend, they will then be added to your friendlist which is availabe on your own homepage.

Question: How do I find an artist's homepage?
Answer: You can click on any members username and it will take you to the member's homepage.  If you are trying to locate an artist/member you can search for their name in the search area located on the sidebar under Features.  Keep in mind unless you know the member username it might be difficult to find with their Real Name.  Some members do not display their real names.

Question: How do I get to My Homepage?
Answer: You access your homepage by clicking on the "My Homepage" link on the sidebar under the Member Features. 

Question: How do I upload a photo for my homepage, or edit an existing photo?
Answer: Adding a photo to my homepage Make sure your photo is a .jpg or .gif image and the photo size is at least 100x100 pixels Go to My Ramp and then My hompepage. Click the Page link on your homepage. Click the Browse button and find the file on your hard drive. Click the Save Homepage button. Editing a photo on my homepage You go through the same steps as above and the new photo will overwrite the old one.  But, in order to see your new photo on your homepage.   You may need to hold the Shift key & click the Refresh button in your web browser; that should display the new photo. You can also try clearing your cache from your browser.

Question: How do I change the order of the songs on my Homepage nowdays.  Thank you for your time.  Michael
Answer: To change your song order: 1. Click the link on your homepage for the song you want to set the order for. 2. Click the Edit Link at the top right corner of the page. 3. Enter a number in the PRIORITY field; (0 being the first number which would make the song appear at the top of your page). 4. Click Save.

Question: What is "My Page"?
Answer: My Homepage is a page designated to highlight information about you.  This is the page that members, visitors, and fans see when they want more information about you.  Information such as a bio, press releases, and contact info are good to display.

Question: What is the URL to My Homepage?
Answer: Your URL is www.songramp.com/homepage.php?Who=username       Enter your username in the username area of the URL.  

Question: How do I edit my link information?  I have a new web address?
Answer: Click Here - You can edit your link and change out banners or buttons if interested.  You can view your stats from this page.    Once you edit your link, you will go through pending again.  This is to ensure that all the links in this system are related to music.  In order to see the information in the link above, you will have to Add Your Listing first.    

Question: How Do I Submit my Link to Link Share?
Answer: It is easy!  You can go to the link located on the sidebar under the Link Share section labeled....Add Your Listing Just follow the directions, List the name of your site, enter your site's web address, click the Submit button.  Your listing will be pending until it is approved.  Please read and understand the Terms for Link Share.   Once approved you will be given a page with all of the links, banners, and buttons.  Choose one that fits your site.  TERMS AND CONDITIONS: Each member can join our Link Share once. We will track the number of new members who join us through your site. The name of the link can not be misleading. The following are unacceptable links: Non music-related sites Money making schemes Click brokering Link exchanges Sites Under Construction Pornographic sites When you submit your link, it will go into pending until the legitimacy of the site and compliance with the Upload Agreement can be verified. Your lin... [more]

Question: What is Link Share?
Answer: It is an easy way to link to each other.  It is very similar to a web ring but not as complicated.  You provide your link to SongRamp and then SongRamp will provide code to link to your site.  Depending on the amount of visitors and members that you send to SongRamp, you get rewarded on the sidebar under the Link Share section.  We list the top 30 sites. 

Question: How do I access My Listening Room?
Answer: When you first enter your listening room, it will ask for a password.  Enter a password.  This password should not be the same as your password to the site if you are going to give out this password to others to listen to your songs.  You do not want other people to have access to your SongRamp account.  So select a different password for your listening room.  Enter it and you are in.  Enjoy! This feature requires a Basic, Pro, or Premium membership.

Question: How do I change my Password on my Listening Room?
Answer: Click on the Set Password to My Room link and enter a new password, Click the Set Password button and it is changed. This password should not be the same as your password to the site if you are going to give out this password to others to listen to your songs.  You do not want other people to have access to your SongRamp account.  So select a different password for your listening room. If you invite quests to listen to your songs, once complete you should always change your password.   

Question: How do I change a song from private to public or public to private?
Answer: Make a Song Private (My Listening Room): Go to My Listening Room located on the sidebar under Member Features and click the Upload a Song Link.   Or Go to My Homepage located on the sidebar under Member Features and select the link - "My Listening Room".   Click the Upload a Song link.  Select the Genre for your song Enter the title of your song Select the Browse button and find your song on your computer Enter a number in the Priority box.  This will list your song numerically.  So if you want this song to always show up first in your private listening room you select 1.  Songs will display numerically  in order.....1,2,3,etc. Add any Notes that you want others to read about regarding your song.  Ex. Lyrics, Song Information, Credits, etc.  Select the Upload button to upload your song.  Depending on the size of the song and your internet connection, it might take&... [more]

Question: How do I upload a song to My Listening Room?
Answer: When you first enter your listening room, it will ask for a password.  Enter a password.  This password should not be the same as your password to the site if you are going to give out this password to others to listen to your songs.  You do not want other people to have access to your SongRamp account.  So select a different password for your listening room.  Enter it and you are in.  Click on the My Listening Room located on the sidebar under Member Features.  Click on the Upload Song link.  Select Genre, Enter a Song Title, Upload your song by clicking the browse button and accessing it through your computer, Enter a number in the Priority box - this will allow you to number your songs in the order that you want.  (1 display first).  Enter your copyright informatin, lyrics, additional information that you might have regarding your song in the Notes area. Select the Upoad button to save your song.    Once it is upload... [more]

Question: What is My Listening Room?
Answer: Your Listening Room is a private place for you to store songs that you don't want to make public.  It could be songs that you are working on and are not quite ready for public attention, songs that you want only invited guests to hear, or just private for you.    It is your room.  If you invite quests to listen to your songs, once complete you should always change your password.  This is done by Clicking the Set Password to My Room link and entering a new password, Click the Set Password button and it is changed. This feature requires a Basic, Pro, or Premium membership.  

Question: How can I change my SongRamp member/username?
Answer: You are not able to change your member/username.   If you believe that the one you selected is not right for you, we offer a service to change username.  Member/Username Change

Question: How do I delete my SongRamp membership?
Answer: You will have to email admin@songramp.com if you want to delete your membership.  

Question: Hi...I was wondering if it is possible to receive a refund if I close my membership with you...on 4/13/08 I upgraded to a pro membership...and I have changed my mind...is it possible to receive a refund, or am I out of luck? Any help will be appreciated.. Thank you Terry Blackwell TBSongs smalldog007@yahoo.com
Answer: Hi Terry.  I have pasted the cancellation policy below from the membership page for your reference.  Our policy is to refund unused months minus a $5 processing fee.  That said, I owe you a refund of $49.95 because one month of a pro membership  is $5.00 ($59.95/12) plus the $5.00 processing fee.  I will refund via paypal immediately.  Please let me know if you have any other questions. Jennifer In addition Subscriber or SongRamp may cancel or terminate this policy at any time. SongRamp, Bondware, Inc. will refund the remainder of your subscription on a pro-rata basis that will cover the unused months of your subscription (partial months will not be refunded), minus a $5 processing fee.

Question: What do I need to do to join SongRamp?
Answer: Membership is Free.  We do have three paid levels of membership but suggest you join as free and experience the community.  Click on the Join Now link in the top under the banner.  You will receive an email in your mailbox to verify your email.  Click on the link.  That is it.   If you have any questions, email admin@songramp.com. If you are under age 18? You must have a parent or legal guardian agree to our Terms of Service in order to be a member.    If you or your parents have any questions, please email admin@songramp.com.  

Question: What is a Basic Membership?
Answer: Basic Membership - $30 per year -ability to vote on site -150 mb space to upload songs public or private -private listening room to invite others in to listen -Upload 1 song per day -reviews on songs -create your favorites playlist -access to the community features -blogs -photo gallery -access to store (downloads coming in 4-6 weeks) -homepage that includes Stats Interested in purchasing the Basic Membership?   If you have any questions, email store@songramp.com.

Question: What is a Free Membership?
Answer: Free Membership -20mb space to upload songs -Private Listening Room -Upload 1 song per day -access to the community features -basic homepage -reviews on songs -blogs -photo gallery Free membership - you join by clicking on the Join Now link at the top of the page under the banner. If you are a fan and just like to listen, then a free membership is all that you need.    If you are a musician and/or songwriter, you can try out the free membership to experience the community.  If you want to create a favorites page, have songs and need a place to store them, want to sell your music, ,  then you might be interested in the additional memberships available.   

Question: What is a Premium Membership?
Answer: Premium Membership - $12 per month/$124.95 per year -ability to vote on site -600 mb space to upload songs public or private -private listening room to invite others in to listen -Upload 5 songs per day -reviews on songs -create your favorites playlist -access to the community features -blogs -photo gallery -access to store (downloads coming in 4-6 weeks) -homepage that includes Stats Interested in purchasing the Premium Membership Annual or Monthly?   If you have any questions, email store@songramp.com.

Question: What is a Pro Membership?
Answer: Pro Membership - $6 per month/$59.95 per year  -ability to vote on site -300 mb space to upload songs public or private -private listening room to invite others in to listen. -Upload 3 songs per day -reviews on songs -create your favorites playlist -access to the community features -blogs -photo gallery -access to store (downloads coming in 4-6 weeks) -homepage that includes Stats Interested in purchasing the Pro Membership Annual or Monthly?   If you have any questions, email store@songramp.com.

Question: How do I edit/delete a photo in the photo gallery?
Answer: To Edit:  At this time, you can only edit the genre, title and wording under the image but not the image itself.  Go to My Gallery, Click on edit the image link located on the main image page under the image to make changes.  Select the Save changes button to save changes. To Delete:  Go to My Gallery, Click on delete the image link located on the main image page under the photo.  Once you delete an image there is no way to bring it back and you lose all the comments associated with that image.

Question: How do I upload a photo to the photo gallery?
Answer: Click on the Gallery link at the top of the site under the banner OR under Member Features:  My Gallery Click the upload image link Select the album type Format:  Your image must be a jpg or gif format no larger than 500kb or 0.50mb Restrictions:  3 images uploaded per day and no nudity or sexual content permitted. Click the browse button and upload your image from your computer - the bulk upload is disabled - you can only upload one image at a time. Enter a title for your image Enter any information that you want to display under image in the Caption box. The download area is disabled - does not matter what you select. You must upload only images that  are yours and you have the rights to upload. Click the Upload Image button to save the changes Your image will display immediately within the What's New area and the selected album.   If you have questions, please contact ... [more]

Question: What is My Gallery?  Is it a private photo album?
Answer: My PhotosWhen you upload images for public viewing... they display in the Photo Gallery.  You do not have a private photo gallery.   Your Photo Gallery is all of the photos that you have uploaded to the site.  This helps you keep them organized and to know what you have uploaded.  The My Photos link is located on the sidebar under Member Features and within the Photo Gallery top links.   Select the link VIew My Photos. My FavoritesThis lists your favorite albums.  You can subscribe to an album and it will automatically email you when someone uploads a new photo to that album.  This is organized in your Favorites area.  Select the link View My Favorites.

Question: Keep seeing the old one.
Answer: You may need to hold the Shift key & click the Refresh button in your web browser; that should display the new image. You can also try clearing your cache from your browser. You may also need to delete your browser's internet cache. If you aren't familiar with how to do this, you can follow this instruction: http://www.microsoft.com/windows/ie/ie6/using/howto/customizing/clearcache.mspx#ENB  

Question: Please add/remove me from your email Newsletter.
Answer: Go to My Profile page, scroll down the page to "Receive Email Newsletters", and select Yes to receive the newsletter and No to be removed from the newsletter.  Click the "Save Changes" button to save the information.  Or  Click on the opt out link located at the bottom of the email newsletter .   The My Profile page is found on the sidebar under Member Features: My Profile.   

Question: Such as my name, address, phone, etc?
Answer: Go to My Profile page and enter the new information in the appropriate areas.  Click the "Save Changes" button to save the information. The My Profile page is found on the sidebar under Member Features: My Profile. 

Question: I have a new Email address.
Answer: Go to My Profile page and in the top left area there is a link to change your email.  Click that link and enter the needed information.  Click the "Save Changes" button to save the information.  Go check your email and click on the link that is provided in your new email.  The change will then be made.  Your done. The My Profile page is found on the sidebar under Member Features: My Profile. 

Question: I do not want my current Username.
Answer: Since this requires administrative time to change a username, we charge a small fee for this change.  The fee is $15.  Click on the link below to purchase the username change product.   Within the product page, you are asked to insert your new member/username.   Once payment is received, your username will be changed.  You can email store@songramp.com  if you have any questions.   In the event, that your new username is already taken, we will email you for a new one. Getting a new member/username will change your name throughout the site on all information that you have posted or uploaded.  Purchase Username Change

Question: How do I change my Password?
Answer: Go to My Profile page and in the top left area there is a link to change your password.  Click that link and enter the needed information.  Click the "Save Changes" button to save the information. The My Profile page is found on the sidebar under Member Features: My Profile.   

Question: Is there a limit to the number of Charcters you can put in the LOCATION box of the WHO'S ONLINE page.?  I can only  fit 20, though I see others with more.
Answer: There is a 20 limit character to the Location Box on the Profile page.  When we moved the information over we took whatever was there, and inserted it in the box.  Everyone has a 20 limit character.  The intent is for members to input there location so other members can see where others are from.   

Question: What is My Profile?
Answer: My Profile is a page that stores your personal information.   This information is private to the community except for the areas of location and avatar which are optional to complete.  This page allows you to edit your information so changeds to your password, email, address, avatar, etc would be completed on My Profile page.    The My Profile page is found on your homepage by clicking MY RAMP and then MY PROFILE. 

Question: Can I decide what music to sell and what music to provide for free?
Answer: Yes.  When you select the Upload link located in the Open Mic Upload page.   The song will automatically stream, but you decide whether to sell or provide a free download.  You must choose one you can not do both.  The Open Mic will display all music those for sale and free downloads.  The Store (Shop Link) will display only those songs for sell.    

Question: Can I have my earnings sent to a charity organization?
Answer: We will send your payments to you and you can send them to any one or organization that you choose.

Question: If I have a song for sale in the open mic, can i change my mind and make it a free download?
Answer: You can't.  Once you decide to sell that song in the store - you can edit the song, image, title, and description area but you can't change back and forth.  You can however, delete that song in open mic. 

Question: How will I be paid?
Answer: When you fill out the vendor signup form, you select how you want to be paid via check or paypal.   You also select your minimum payment with $10 being the minimum amount you must make in order for a payment to be made.  If you have made over the minimum amount then you will be paid by the 10th of every month.    Checks are sent around the 7th of each month for the previous month's sales. So, if you sold at least $10 in January, a check will be sent to you on February 7th.

Question: How do I delete a song in the store?
Answer: You can not delete a song in the store.  You must email store@songramp.com and let them know that you want to delete a song.  The reason for this is that once you put a song in the store, you may have buyers and they will need to be able to download the song. 

Question: How do I keep up with the sales of my songs?
Answer: Your Vendor Control Room has all the information regarding music you are selling.

Question: How much can I sell my songs?
Answer: SongRamp sells all individual download songs for $1.00.  This is split 70% vendor (you) and 30% SongRamp.  At this time, we do not sell albums for download.  Selling CDs where they are shipped to the customer, you decide what the price will be.  All splits with SongRamp are 70% to the vendor (you) and 30% to SongRamp.

Question: I am interested in selling at SongRamp?
Answer: Please read and understand the terms for uploading. Selling Digital Download Music If you are interested in selling downloads, you would upload through the Open Mic upload page.   All individual songs are priced at .99 cents per download.  Artists receive 70% and SongRamp 30% of the download.   Only HiFi versions are sold. Accepted Upload Format for Open Mic and Selling Downloads The upload standard at SongRamp is MPEG version 1, Layer 3 (128 kbps, 44.1 kHz), or 192kpbs, 44.1 kHz in Stereo.  This is near  CD quality.   We do not accept song clips or samples. The Open Mic and Store are for polished and completed songs only.      Selling CD Music If you are interested in selling CDs, you would contact store@songramp.com.    Pricing for CDs are determined by the artist.  Artists receive 70% and SongRamp 30% of the sale.   Here is the process for uploading the ... [more]